Help: Returns & Exchanges

While we hope that you are delighted with your order, we understand that sometimes you will want to return some items.

Please return the items to us within 14 days of receipt and we will offer you an exchange, refund or credit note, providing goods are in perfect condition.

The parcel and its contents are, however, your responsibility until they reach us. We advise that you request proof of postage from the post office when returning goods, as we cannot refund or exchange items that are broken or lost during return transit. Please note that the cost of returning goods is at your expense.

In the unlikely event that your order arrives damaged or faulty we will be happy to offer an exchange or refund provided we receive proof of purchase and your return is made within 14 days of receipt. In this case, we will be happy to refund the cost of returning the goods by first or second class post.

The address for any returns is:-

lavender/room
Returns Department
16 Bond Street
Brighton
BN1 1RD